Customer Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Pour renforcer l’équipe sur notre site de Senlis, nous recherchons dès que possible un

Gestionnaire Administration des Ventes (Customer Support Specialist)

Vos responsabilités chez Boeing:

• Vous etes responsable de la gestion des commandes et des activités après-vente liées aux consommables destinés à l'industrie aérospatiale.

• Vous gérez une clientèle locale et internationale, de la réception des commandes au paiement, et veillerez à la bonne exécution des services convenus.

• Vous êtes responsable du traitement et de la gestion des commandes, y compris du suivi régulier des délais, en coordination quotidienne avec le service des Opérations afin de garantir des livraisons dans les délais,

• Vous communiquez régulièrement avec vos clients au sujet du statut de leurs commandes et coordonnez les éventuelles modifications,

• Vous réalisez le suivi des retours et le traitement des réclamations.

Qualifications de base (compétences et expérience requises):

• Une formation de niveau BAC+2 minimum.

• Au moins deux ans d'expérience professionnelle dans le domaine du service à la clientèle et/ou dans le secteur de la vente en gros.

• Bonnes connaissances pratiques de l'anglais à l'oral et à l'écrit

Qualifications recommandées (compétences/expérience souhaitées):

• Idéalement, vous avez une expérience préalable dans l'industrie aérospatiale.

• Une première expérience avec SAP (idéalement SAP HANA) ou d'autres systèmes ERP serait souhaitable

• Maîtrise du pack MS Office, en particulier Excel

• Grâce à votre approche axée sur le client, vous appréciez travailler quotidiennement avec des parties prenantes externes et des clients.

Autorisation de travail:

Cette offre concerne un poste à pourvoir en France. Les candidats doivent disposer d'une autorisation légale en cours de validité leur permettant de travailler immédiatement en France.

Boeing ne fera aucune démarche pour obtenir un visa d'immigration ou un parrainage professionnel pour les candidats.

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To strengthen our team at our Senlis site, we are looking for a

Customer Support Specialist

Your responsibilities at Boeing:

• You will be responsible for the administration of order resolution and after-sales activities of consumables for the aerospace industry.

• You will manage a local & international client base, from order receipt to payment, and ensure the proper execution of agreed services.

• You will be responsible for processing and managing orders, including regularly monitoring deadlines & daily coordination with the Operations department to ensure on-time deliveries.

• You will communicate regularly with your customers about the status of their orders and coordinate any changes.

• You will track returns and handle complaints.

Basic qualifications (required skills and experience):

• A minimum of two years in higher education.

• At least two years of professional experience in customer service and/or the wholesale sector.

• Good practical knowledge of spoken and written English

Preferred qualifications (desired skills/experience):

• Ideally you have prior experience in the aerospace industry

• Initial experience with SAP (ideally SAP HANA) or other ERP systems would be desirable.

• Proficiency in MS Office, particularly Excel.

• Through your customer focused mindset, you enjoy working with external stakeholders and customers daily.

Work Authorization:

This requisition is for a locally hired position in France. Candidates must have current legal authorization to work immediately in France.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Applications for this position will be accepted until Nov. 25, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.