Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead) to join the team in Seattle, WA; Arlington, VA; or Renton, WA. 

As a Product Family Platform Specialist, you will be a pivotal contributor to the Salesforce CRM platform strategy and its execution. Collaborating closely with senior leadership, the product manager, pod lead, and cross-functional teams, you will drive the refinement and delivery of the product roadmap. While this role focuses on disciplined execution and strong collaboration rather than sole ownership of the enterprise-wide strategy, your proactive initiative will be instrumental. You will ensure that platform enhancements deliver measurable business value, maintain platform stability, and effectively manage technical debt across Sales and Marketing functions within Boeing Commercial Airplanes (BCA), Boeing Defense, Space and Security (BDS), and Boeing Global Services (BGS).

Position Responsibilities:

• Utilize the Salesforce CRM product vision, strategy, and roadmap, balancing innovative feature development with ongoing technical debt reduction to ensure platform quality, scalability, and compliance with industry and internal standards

• Oversee the Salesforce CRM technical debt strategy, defining a remediation roadmap aligned with Salesforce and Boeing development standards

• Lead continuous improvement initiatives for business processes and tools, driving optimal system performance and code quality

• Collaborate with technical teams to balance feature delivery with platform health

• Engage with stakeholders across functions to elicit needs, understand workflows, and prioritize product features

• Manage the product backlog, write user stories, facilitate sprint planning, and stand-up meetings

• Work closely with Salesforce administrators and development teams to architect and deploy scalable solutions

• Prioritize product features based on user needs and business goals; drive the execution of the product roadmap and ensure the timely delivery of solutions. Coordinate User Acceptance Testing (UAT), validate changes, and oversee releases to production

• Analyze system usage and performance metrics, gather user feedback, and iteratively refine the Salesforce platform to improve efficiency and user satisfaction

• Identify opportunities for automation and process optimization to drive efficiency and effectiveness

• Partner with teams across geographic locations—including Boeing Commercial Airplanes, Defense & Security, and Global Services—to align CRM initiatives with enterprise-wide objectives

• Develop and implement strategies to maximize user adoption, including delivering training, creating documentation, promoting best practices, and acting as a subject matter expert on CRM features and capabilities

• Contribute to broader digital and CRM transformation projects by integrating Salesforce with other systems to deliver cohesive customer experiences and innovative solutions

Basic Qualifications (Required Skills/Experience):

• Current Salesforce Administrator certification or ability to obtain it within 3–6 months of hire

• 3+ years of experience with technical product or program management, including ownership of a technology roadmap and defining product strategy

• Experience with Salesforce Sales Cloud and Marketing Cloud

• Experience working with Agile teams or as a Product Owner/Product Manager within Agile environments

• Experience with cloud technologies and data integration

• Experience with Azure DevOps (ADO)

Preferred Qualifications (Desired Skills/Experience):

• 5 or more years' related work experience or an equivalent combination of education and experience

• Bachelor's degree or higher

• Current SAFe (PO/PM) Certification

• Experience with integration frameworks and marketing automation tools

• Experience within the aerospace, defense, or government sectors/domains

• Experience mentoring junior team members

• Experience in changing management or user engagement strategies

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Mid-Level: $108,800 – $147,200

Summary pay range for Senior: $131,750 – $178,250

Applications for this position will be accepted until Aug. 12, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.