Systems Service Engineering Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) Customer Support is seeking Systems Service Engineering Managers (Level K) for Mechanical Systems and Avionics/Electrical Systems to join our team in Seal Beach, California. In this role, you will be responsible for delivering in-service technical support for both in-production and out-of-production Boeing Commercial Airplane models, ensuring optimal performance and customer satisfaction.

As the first-line leader, you will be responsible for addressing in-service technical issues and fleet concerns related to either Mechanical Systems (includes Auto-Flight, Mechanical/Hydraulics, Flight Controls, Proximity Sensing, and Payloads/Interiors – Stow bins, Lavs, Galleys, Cargo Compartment, Seats, Evac Slides, Signs/Placards, and Finish Materials), or Avionics/Electrical (includes Communication/Navigation, Flight Management System, Air Data & Inertial Reference System, Network, Cabin, and Displays, as well as Electrical Power, Lighting, EME, and Wiring).

This fast-paced position requires quick reactions, resilience, and adaptability. You will develop and maintain relationships and partnerships with customers, suppliers, stakeholders, peers, global teammates, and direct reports. The position will require some travel (domestic / international) to collaborate with program leaders, customers, and suppliers.

In this leadership role, you will provide oversight and approval of technical approaches, products, and processes while managing, developing, and motivating your team. The position will involve some travel (domestic and international) to collaborate with program leaders, customers, suppliers, and other organizations. Flexibility is essential, as you will need to support emergent issues and attend important Airline Customer meetings outside of regular hours, which may include occasional off-shift work to support the 24x7x365 operation of the global fleet.

Position Responsibilities: 

• Leads execution of Engineering activities to ensure first-time quality and on-time performance.
• Responsible for execution of service engineering and solutions by suppliers and other Boeing organizations, including Boeing Global Teams.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators.
• Acquires resources for department activities, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Manages, develops and motivates employees by modeling Boeing Values.
• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Inspires employees by championing forward-thinking and innovative solutions.
• Proactively communicates with employees, peers, and customers. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.
• Communicates policies and directives to enhance employee awareness of expectations.
• Systematically evaluates proper job classification of employees, sets employee priorities, manages and evaluates performance to plan on a reoccurring basis.

This position is expected to be 100% onsite. The selected candidate will be required to work on-site in Seal Beach, CA.

Basic Qualifications (Required Skills/Experience):             

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
• 5+ years of engineering experience working on commercial airplane programs or providing technical support to airplane owners/operators
• 2+ years of experience leading engineering teams
• 3+ years of experience working with internal or external stakeholders (e.g. business partners, airline customers, finance, external suppliers, etc.)
• Experience leading cross-functional teams and managing complex projects from conception to completion
• Ability to travel 10% of the time

Preferred Qualifications (Desired Skills/Experience):

• Proven ability to lead with the Boeing Values.
• Strong analytical and problem-solving skills, with a track record of innovative solutions in engineering challenges.
• Demonstrated ability in team building, coaching, and employee development to enhance team performance and engagement.
• Proven ability to manage and empower teams in ambiguous environments.
• Excellent program management skills, with strong attention to detail and organizational abilities.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range: $154,850 - $187,450

Applications for this position will be accepted until Aug. 23, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Manager
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.