Senior Manager – Operations Center

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Commercial Airplanes, Customer Support organization is currently seeking a Senior Manager – Operations Center which is responsible for resolution of in-service issues and 24/7 support to our Commercial Airplane Customers, based in Seal Beach, California.

This position offers a unique opportunity to lead fast-paced teams working complex technical challenges in support of safe operation and return to service. As a senior manager you will interact with Service Engineering teams, Field Service, Fleet Chief Offices, U.S. and International commercial customers / suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, who can work on variable shifts.

Position Responsibilities: 

• Manages employees and first-level managers performing engineering and technical activities that provide 24/7 support for the Boeing Commercial Fleet.
• Lead the team through complex technical challenges, responsible for products and processes, quality, schedules and performance, and developing and motivating employees.
• Regularly interact with other Customer Support organizations including Field Service, Maintenance Engineering, Fleet Chief Office, Service Engineering, as well as Design Engineering, U.S. and International Commercial Customers / Suppliers, and Regulatory Agencies.
• Develops and implements integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives.
• Acquires resources for department activities, provides technical management of issue resolution, and leads process improvements.
• Cultivates relationships and partnerships with customers, peers, partners and team members.
• Development of Leaders (K-level Managers and Associate Technical Fellows)
• Demonstrates and models Boeing Values and Behaviors
• Occasional travel up to 15% will be required to interface with domestic and global team members.

This position is expected to be 100% onsite. The selected candidate will be required to work on-site at one of the listed location options.

Basic Qualifications (Required Skills/Experience):             

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
• 2+ years of experience as a manager leading engineering teams.
• Ability to support operations and team in 24/7 environment.

Preferred Qualifications (Desired Skills/Experience):

• Master’s or Doctorate of Science degree from an accredited program in engineering, computer science, mathematics, physics, or chemistry.
• Experience working with customers on technical and business issues.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range: $166,600 - $225,400

Applications for this position will be accepted until Oct. 04, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Manager
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.