Customer Support SRP Leader (Senior or Principal)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is seeking a Customer Support SRP Leader (Senior or Principal) to support the Fleet Chief Offices in Seal Beach, California.

This position may also support other fleets including cross model projects.  The position is responsible for leading resolution of Safety and Economic Service-Related Problems (SRPs) to support the in-service fleet by working with Airplane Programs and across Customer Support teams. 

Primary responsibilities:

• Provide the Engineering leadership to a team representing multiple skill areas, which may include internal and external resources and customers.

• Develop statement of work (SOW) to satisfy research and development, ongoing and new business requirements.

• Builds Integrated Project schedule to support the project based on complexity. Project schedule supported with resource-based planning to enable first pass quality. Proficient in project management tools (Project, Excel etc. and ability to use tools to tell a story).

• Respond to changes to SOW, assesses the impact and negotiates proposed changes to determine modifications to the deliverables, resources, costs and schedules.

• Ensure any delinquencies have a risk identified to the overall project execution. Ability to clearly articulate a recovery plan, propose re-plan, demonstrate and instill urgency with stakeholders and be specific in any help requested.

• Lead project execution to complete the work statement.

• Identifies performance metrics.

• Plans, identifies, and coordinates resources required over the life of the project or program.

• Defines plans for risk mitigation and opportunity.

• Compares actual results to baseline plan to assess project performance, efficiencies, productivity and lessons learned.

• Provides technical, business and integration leadership for the development and execution of project or team plans.

• Ensures parts readiness that supports the release of service information.

Basic Qualifications (Required Skills and Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement

• 8+ years of related work experience or an equivalent combination of education and experience

Preferred Qualifications (Desired Skills and Experience):

• LEVEL 5: 12+ years of related work experience or an equivalent combination of education and experience

• Strong experience working with internal and external customers

• Strong experience with BCA customer support processes

• Ability to successfully collaborate and integrate with cross functional teams

• Demonstrated customer knowledge and mindset

• Ability to build an environment of transparency and trust

• Strong project engineering experience

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union:

This is a nonunion-represented position.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range Senior (Level 4): $146,200 - $197,800

Summary Pay Range Principal (Level 5): $176,800 - $239,200

Applications for this position will be accepted until Apr. 30, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.