Customer Support Specialist (m/w/d)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Zur Verstärkung unseres Performance & Execution Teams suchen wir zum nächstmöglichen Zeitpunkt am Standort Norderstedt (Metropolregion Hamburg) unbefristet einen

Customer Support Specialist (m/w/d)

Deine Aufgaben als Customer Support Specialist (m/w/d) bei Boeing:

• Du übernimmst die Kundenbetreuung im Innendienst für den Verkauf von Verbrauchsmaterialien für die Luftfahrtindustrie.

• Du betreust einen internationalen Kundenstamm vom Auftragseingang bis zur Zahlung und stellst die Erfüllung der vereinbarten Leistungen sicher.

• Du verantwortest die Auftragsbearbeitung und -administration inkl. der regelmäßigen Terminüberwachung in täglicher Abstimmung mit der Materialwirtschaft und den Versandabteilungen zur Sicherstellung termingerechter Auslieferungen.

• Du kommunizierst regelmäßig mit deinen Kunden zum Status seiner Bestellungen und koordinierst mögliche Änderungen.

• Die Überwachung von Rücksendungen und Bearbeitung von Reklamationen rundet dein Aufgabengebiet ab.

Mindestanforderungen:

• Eine erfolgreich abgeschlossene kaufmännische Ausbildung.

• 2+ Jahre Berufserfahrung im Kundendienst im Bereich Luftfahrt und/oder Groß- & Außenhandel.

• Gute, praxiserprobte Englischkenntnisse in Wort und Schrift.

Wünschenswerte Qualifikationen & Skills:

• Erste Erfahrungen im Umgang mit SAP oder anderen ERP Systemen wären wünschenswert.

• Einen routinierten Umgang mit dem MS-Office Paket, insb. Excel.

• Freude am täglichen Kundenkontakt und am selbstständigen Arbeiten.

Benefits:

• Jährliche Gehaltsrunden.

• 30 Tage Urlaub, die mit zunehmender Betriebszugehörigkeit ansteigen.

• Sozialleistungen wie Vermögenswirksame-Leistungen, einen Kindergartenzuschuss und einen Zuschuss zur betrieblichen Altersvorsorge.

• Cross-funktionales und internationales Arbeiten in Teams rund um den Globus.

• Maßgeschneiderte Weiterbildungsmöglichkeiten für deinen Tätigkeitsbereich.

• Geregelte Arbeitszeiten, sowie Gleitzeit.

• Eine hauseigene Kantine mit bezuschusstem Essen.

• Einen Zuschuss zum HVV ProfiTicket & kostenlose Mitarbeiterparkplätze.

• Fahrrad-Leasing (JobRad) mit attraktiven Konditionen.

• Eine bezuschusste Mitgliedschaft im EGYM Wellpass Programm.

“Come and join the Boeing Family”. Bitte sende uns deine aussagekräftigen Bewerbungsunterlagen unter Angabe deiner Gehaltsvorstellung sowie deines frühestmöglichen Eintrittstermins zu. Schwerbehinderte Bewerberinnen und Bewerber werden bei gleicher Qualifikation und Eignung vorrangig berücksichtigt. Wir freuen uns auf deine Bewerbung, die ausschließlich über unser Online Portal angenommen wird.

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To strengthen our Performance & Execution team, we are looking for a permanent employee to start as soon as possible at our Norderstedt site (Hamburg metropolitan area).

Customer Support Specialist (m/f/d)

Your responsibilities as a Customer Support Specialist (m/f/d) at Boeing:

• You will be responsible for internal customer support for the sale of consumables for the aviation industry.

• You will look after an international customer base from order receipt to payment and ensure that the agreed services are fulfilled.

• You will be responsible for order processing and administration, including regular deadline monitoring in daily coordination with materials management and the shipping departments to ensure on-time deliveries.

• You will communicate regularly with your customers about the status of their orders and coordinate any changes.

• Monitoring returns and processing complaints rounds off your area of responsibility.

Basic Qualifications (Required Skills/Experience)

• A successfully completed commercial apprenticeship.

• 2+ years of professional experience in customer service in the aviation and/or wholesale & foreign trade sector.

• Good, proven written and spoken English skills.

Basic Qualifications (Required Skills/Experience)

• Initial experience with SAP or other ERP systems would be desirable.

• Proficiency with the MS Office package, especially Excel.

• Enjoyment of daily customer contact and working independently.

What we can offer you at Boeing:

• Annual salary reviews

• 30 days of vacation, which increase with length of service, as well as social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan

• Cross-functional and international work in teams around the globe

• Tailored training opportunities for your area of work

• Regular working hours and flex time

• An in-house cafeteria with subsidized meals

• A subsidy for the HVV ProfiTicket & free employee parking

• Free-to-use e-charging stations

• Bicycle leasing (JobRad) with attractive conditions

• A subsidized membership in the EGYM Wellpass program

“Come and join the Boeing Family.” Send us your detailed application documents, stating your salary expectations and your earliest possible starting date. Applicants with severe disabilities will be given priority if they have the same qualifications and suitability. We look forward to receiving your application exclusively via our online job board. 

Work Authorization:

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in Germany.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Applications for this position will be accepted until Nov. 12, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Germany)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.