Experienced End User Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Miami, FL.

Position Responsibilities:

• Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.

• Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.

• Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.

• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.

• Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance.

• Documents user technology and support standards and processes to improve service delivery.

• Performs other duties as requested, directed or assigned.

Basic Qualifications (Required Skills/Experience):

• 6 or more years of related work experience

• Experience diagnosing and resolving hardware, software, and network issues

• Experience as a Field Technician

• Experience setting up user accounts, permissions and hardware for employees

• Demonstrated ability to work in fast-paced environment dealing with competing priorities

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in information technology, Computer Science or Related Field of Study.

• A+, Network+, MCP, ITIL certifications (preferred)

Travel:

This position may require traveling up to 20% of the time.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $65,000.00 - $92,000.00

Applications for this position will be accepted until Oct. 07, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.