Customer Account Management Lead, Middle East & Africa

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Account Management Lead, Middle East & Africa to join our Landing Gear Exchange Program (LGE) team. This position will be based in Istanbul, Turkey.

In this role, you will have the overall responsibility to manage customer expectations and deliver on key Performance Indicators including OTD, quality and program service levels. The selected candidate will partner with the functions supporting the program, integrating with the Supply Chain teams for execution of the program promoting quick resolution to issues as they arise. This role will provide opportunities to develop and maintain relationships and partnerships with internal/ external customers, stakeholders, and peers.

Position Responsibilities:

• Customer focal in the Middle East & Africa region for Landing gear exchange

• Execute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchange

• Support contract management activities

• Communicate customer program health and region program health to leadership and across the Program

• Establish Customer Program operating cadence

• Set, communicate, and lead execution of the customer LGE contract

• Achieve operational, program cost, and cash targets for the customer

• Coordinate with Supplier Management to manage partner relationships and performance

• Coordinate with Engineering to identify & resolve technical issues impacting the Program

• Drive compliance with contractual obligations

• Support the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contracts

• Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program health

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in supporting an integrated program team

• 3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers

• 5+ years of experience with Program Management Best Practices

• 5+ years of experience presenting to executive leadership

• 5+ years of experience in problem solving and improvement projects

• Experience in addressing customer, internal and employee escalations

• Ability to travel both domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience with Microsoft Excel, Word, and PowerPoint

• Experience with aftermarket aerospace requirements and component exchange program

• Experience administering a contract

• Experience leveraging data to generate meaningful insights

• Experience working on Tableau, Spotfire or other data analytic platforms

Other job-related information:

• This vacancy is for an international, locally hired position in Istanbul, Turkey.

• Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates’ ability to satisfy all labor and immigration formalities.

Applications for this position will be accepted until Oct. 03, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Türkiye)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.