Customer Support Specialist (Customer Support Management)

Hong Kong SAR

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Job ID JR2025484117 Date posted 11/10/2025 Location Hong Kong SAR Company

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

As one of the world's largest providers of new aviation parts and related aftermarket operations, Boeing Distribution Hong Kong (formerly Aviall) markets and distributes products for more than 240 manufacturers and offers approximately 2,000,000 catalog items from 40 customer service centers located in North America, Europe, Middle East and Asia with headquarters in Dallas, Texas. The company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management, and reverse logistics to OEMs and customers. From our central distribution center in Dallas, to customer service centers around the world including Hong Kong, Boeing Distribution Hong Kong (formerly Aviall) is committed to supplying the right part at the right time. Boeing Distribution Hong Kong (formerly Aviall) is wholly owned subsidiary of The Boeing Company.

Essential Duties and Responsibilities:

Provides the first line of sales and customer service contact for the customers of the company
Responsible for supporting the sale of distributed parts and services to all customers in all market segments
Deals daily with customers via phone, fax, e-mail, electronics data interface and in person
Advises sales management or sales co-worker of opportunities with customer in regards to sales, discount and pricing
Ability to make on the spot decisions in regard to sales price on all products where appropriate as directed even when price changes are subjected to approvals
Prepares and delivers customer quotations, process orders and closes sales

Basic Qualification:

Proven ability to work effectively with functional and technical teams and provide outstanding customer service
Possess good oral and written skills and ability to influence customers
Ability to solve practical problems and deal with a variety of changing situations under stress.
Possess strong organizational and interpersonal skills
Ability to conduct and direct research into sales and products.
Highly self-motivated, self-directed, and attentive to detail.
Extensive experience working in a team-oriented, collaborative environment

Preferred Qualification:

Minimum diploma or high school degree or equivalent
Minimum 2-4 years’ experience in customer service and sales of aircraft parts and related products
Relevant on the job training will be provided
Experience of supervising a team of sub-ordinates is a plus
Experience in SAP, Outlook, Excel, Powerpoint, Business Objects are a plus

Additional Information:

Successful applicants will be classified as International Locally Hired Employees (ILHE), this is not an expat assignment.
Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Applications for this position will be accepted until Nov. 15, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Hong Kong)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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