Audiovisual Service Technician

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space & Security (BDS) seeks Audiovisual Service Technicians for our team based in Herndon, VA to provide end user training, troubleshooting, and issue resolution to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.

Position Responsibilities:

• Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness.
• Provide meeting and event support including set-up, in-meeting assistance, and post event break down or support.
• Perform preventative maintenance and daily AV system checks.
• Provide technical support to the end users in person or by phone.
• Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems.
• Provide AV system user training.
• Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution.
• Complete and maintain training certificates from manufacturers and industry associations.  Maintain in-depth applications knowledge of AV products, services, and systems.
• Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
• Attend daily Boeing engineering and operations & maintenance meetings.
• Ensure compliance with establish change management processes for system updates or changes.
• Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials.

This position requires an active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required).  (A U.S. Security Clearance that has been active in the past 24 months is considered active.)

Basic Qualifications (Required Skills/Experience):

• 1+ years of related work experience for level 2.
• 3+ years of related work experience for level 3.
• 5+ years of related work experience for level 4.
• Willingness to upgrade from CIP to FSP (Full Scop Polygraph) or already have a current Full Scop Polygraph (FSP).
• Must be able to travel to various job sites as needed, sometimes using company vehicle.  Current, valid driver’s license required.
• Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel.
• Ability to climb ladders at heights up to 15 feet and stairs on a regular basis.

Preferred Qualifications (Desired Skills/Experience):

• Formal education in Electronics or related field.
• AVIXA CTS certification.
• Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...).

Typical Education & Experience:

Level 2: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).

Level 3: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Level 4: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Shift:

Start and end times will be determined by Boeing and the client.  Working evenings, weekends, and holidays may be required.

Relocation:

This position offers relocation based on candidate eligibility.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Level 2: 65,450 – 88,550

Level 3: 83,300 – 112,700

Level 4: 99,450 – 134,550

Applications for this position will be accepted until Aug. 20, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires an active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Security Clearance with an adjudicated Counterintelligence or Full Scope Polygraph (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.).

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.