Senior Field Service Operations Controller

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is looking for a Senior Field Service Operations Controller to work in Everett, WA.

Contributes to or leads a team to develop customer support plan and executes strategy. Provides airline operations support and maintain company presence at customer location. Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Represents the company and customer on internal/external issues. Identifies opportunities to leverage company products and services. Develops and implements recommendations to improve operational performance. Develops action plans, coordinates resources to provide solutions and resolve AOG situations. Validates or reviews effectiveness of company provided solutions, takes corrective action and develops recommendation for process/product improvements. Develops and conducts targeted training.

Primary responsibilities:

• Leads global technical support of company products at customer sites and Boeing locations.
• Analyzes emerging customer requirements and develops solutions to ensure product safety, integrity and supportability.
• Monitors customer products status and operational issues.
• Troubleshoots and resolves complex product maintenance and operational and/or fleet reliability issues.
• Supports customer action plans and coordinates resources regarding airplane-on-ground (AOG) or non-mission capable (NMC) situations.
• Engages company resources to prevent and resolve in-service technical problems.
• Leads development and execution of customer support plan, provides technical advice, and develops and conducts ad hoc training.
• Trains and supports peers. Acts as a liaison between customer leaders and Boeing leaders. Serves as a Boeing brand ambassador.

Basic Qualifications (Required Skills and Experience):

• 10+ years of related work experience or an equivalent combination of technical education and experience.
• Technical or engineering degree or Airframe and Powerplant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2).
• Able to work variable shift including nights weekends and holidays.
• 5+ years of Airline maintenance operations experience.

Preferred Qualifications (Desired Skills and Experience):

• Proven experience with airplane systems to troubleshoot in-service problems. Flight ramp experience on Airplane system troubleshooting, Prior 787 experience is preferred.
• Airplane production experience involving systems troubleshooting.
• Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents.
• Technical research agility on multiple airplane models.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $103,700 - $140,300 USD

Applications for this position will be accepted until Aug. 21, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for variable shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.