Product & Service Quality Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is looking for First-line Product and Service Quality Managers (Level K) to support the Customer Quality Support (CQS) team in Everett, Washington.

The Customer Quality Support (CQS) Team is seeking leaders. This is a fast-paced flight line, factory manager position. The candidate will be supporting a team of 10 to 15 Customer support employees. We are seeking leaders who inspire the team at all levels to collaborate, problem solve and eliminate waste in the system, and who are passionate about engagement, customer support, and accountability. They will be working within Quality Management Systems (QMS) and oversight of customer activities sitewide. This manager will be reporting to a senior Customer quality support manager while supporting offsite activities and supporting onsite manufacturing managers.

Position Responsibilities:

• Manages employees who evaluate and ensure that products, services and processes comply with customer contract requirements, engineering requirements, company procedures and government regulations

• Develops and executes business plans, policies and procedures and develops organizational and technical strategies to improve performance

• Provides education and coaching on the Quality System. May make decisions in concurrence of customer determinations on behalf of the company and Airline agencies

• Acquires and manages resources and leads process improvements

• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports

• Manages, develops and motivates employees

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience leading teams in a formal and /or informal role

• 3+ years of experience leading and influencing cross-functional teams

• 3+ years working with managing product definition data requirements, processes, or product data

• 3+ years of experience with root cause corrective analysis

• 3+ years of experience performing Material Review Board (MRB) product review

• Willing to work variable shifts including days, nights, weekends, and holidays (primarily first shift)

Preferred Qualifications (Desired Skills/Experience):

• 3+ years of experience with Quality Management System (QMS)

• 3+ years of experience in Quality Assurance

• 3+ years of experience working on the BCA Airplane Programs

• 3+ years of experience in Flightline maintenance

• 3+ years working with Aircraft Production or Maintenance

• 3+ years of experience in aircraft assembly

• Knowledge of aircraft and aircraft system

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Union:

This is a Non-union represented position.

Total Rewards

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $132,000 - $156,400

Applications for this position will be accepted until Oct. 04, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Manager
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.