Operation Center Mission Director

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is looking for a Mission Director for the 787 Operations Control Center (OCC) based out of Everett, WA. The successful applicant will be part of the Operations Center.  The Mission Director oversees day to day activities in the Operations Center and strategizes Boeing support in response to technical issues experienced by our customers and focuses on the day to day missions, identifies escalation requirements and communicates with executive leadership. The successful applicant will have the ability to think outside of the box for solutions, build positive working relationships. The role will require a combination of technical expertise, project management and leadership along with an ability to communicate effectively to team members, internal and external customers and senior management. You’ll manage AOGs and provide technical issue resolution for Boeing aircraft and help improve dispatch reliability.

Position Overview:

• Leads team to develop and execute these strategies on a daily basis.
• Provide daily communication documentation and issue communication processes in local work instructions to ensure communication consistency
• Monitors fleet status and operation issues.
• Anticipates opportunities to leverage company products and services.
• Develops and reviews action plan, coordinates resources and work flow to provide solutions for and oversee the resolution of AOG situations.
• Communicates effectively to all stakeholders including customers and executive level leadership.
• Escalates issues where needed and leverages enterprise wide solutions to provide timely and accurate response to customer inquiries.

Basic Qualifications (Required Skills and Experience):

• 14+ years of related work experience or an equivalent combination of education and experience
• Willing to work variable shifts, including days, nights, weekends, and holidays
• 5+ years of experience working within a fast-paced team environment which required strong communication skills to frequently interact with program leadership, internal and external customer representatives, and development teams
• 5+ years of experience in Service Engineering, Field Service, Maintenance Engineering, or Customer/Logistics Support
• 5+ years of experience in the following: aircraft production, ground operations and/or flight-line operations

Preferred Qualifications (Desired Skills and Experience):

• Airframe and Powerplant (A&P) license or an engineering degree
• Experience with 787 systems to include diagnosing, troubleshooting, and resolving technical or operational problems/procedures
• Airline/aircraft maintenance operations experience
• Experience with commercial airplane products and services
• Experience with reading and interpreting technical documents and/or drawings
• 5+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations, etc.)
• Bachelor of Science degree in Engineering (with a focus on Mechanical, Civil, Aerospace Aeronautical or Material Sciences)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $152,150.00 - $205,850.00

Applications for this position will be accepted until May. 06, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.