Customer Escalations Supplier Management Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) Supplier Management is seeking a First Line Leader to join the team in Dallas, Texas. This position will focus on supporting Boeing Global Services Supply Chain via the Global Parts Solutions Commercial team. 

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The First Line Leader in this position will lead our Supplier Management Customer Escalations (CE) team. The Customer Escalations team collaborates with our business and supply chain partners in order to identify the best possible solution(s) to supply parts and deliver satisfaction to our customers, alleviating their critical needs that impact our commercial fleet operations.

Position Responsibilities

• Manage, develop, and motivate employees across a global team

• Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of work goals. Builds rapport and trust among stakeholders and leverages the organization's dynamics to promote program goals by focusing on a shared vision.

• Effectively explores alternatives and positions through negotiation best practices to reach outcomes that gains the support and acceptance of all parties.

• Practice goal-directed thinking and action in situations for which no routine solutions exist.

• Understand a problem statement and its step-by-step transformation based on planning and reasoning.

• Knowledgeable of how the business and organization operates; application of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace

Basic Qualifications (Required Skills / Experience):

• More than 5 years of experience in Procurement and Supply Chain processes

• More than 3 years of experience in Data Analysis

• More than 5 years of experience working in a fast-paced environment with strict deadlines

Preferred Qualifications (Desired Skills / Experience):

• Bachelor’s degree or higher

• Experience in strategic decision making and supplier negotiations

• Experience in a self-directed role

• Communication skills and customer focus are critical to be successful in the role

• Experience supporting emergent demand that requires off shift response/support

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range: $118,150 - $159,850

Applications for this position will be accepted until Aug. 20, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Manager
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.