Associate Customer Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Distribution Services is looking for an Associate Customer Support Specialist to join our team in Burgess Hill, UK.

This position is expected to be 100% onsite. 

Essential Job Duties and Responsibilities:

• Reviews of customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.

• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience)

• 2-4 years of related work experience

• Experience in Program Management and/or Customer Support

• Experience managing multiple and competing priorities.

• Experience working in a very fast-faced environment with a high degree of accuracy.

• Ability to effectively multi-task

• Excellent communication skills, both written and verbal

• Intermediate knowledge in MS Office (Excel, Word, PowerPoint) applications

Preferred Qualifications (Desired Skills/Experience):

• High School Diploma, or Related Field of Study – associate degree in business (preferred)

• Experience in the aerospace industry

• Strong problem-solving skills

• Team collaboration and a high degree of flexibility and resilience

• Knowledge of basic financial principles

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Work Authorization:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorization to work immediately in the UK.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Shift:

Day Shift

Applications for this position will be accepted until Jul. 13, 2025

Export Control Details: Non – US based job

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Day Shift (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.