End User Support Services Technical Lead

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The IT Global Infrastructure Operations Technical Lead is responsible for functional/Operational leadership of the cross-regional IT service delivery, IT projects and solutions implementation.

Main responsibilities:

• Develops and maintains cross-regional IT technical tools and processes.
• Owns and maintains cross-regional IT technical knowledge base and process library
• Develops technical processes and procedures, gathers contribution and feedback from regional technicians.
• Provides guidance to regional Infrastructure Operations Support teams.
• Establishes technical training and coaching to regional Infrastructure Operations Support teams.
• Flow down new tools and product support processes.
• Coordination of tools and processes delivery for special projects.
• Reach back to technical experts in Information Technology & Operations, other IT organizations and service providers within the Boeing Enterprise.
• Provides Incident escalation support to the regional Infrastructure Operations Support team. Participating in Major Incident Management.
• Ensures consistent support tools and processes within the Boeing Enterprise.
• Leads Global Technical Forum participation for Infrastructure Operations Support teams.
• Engages in both global and regional Technical Information exchange meetings
• Coordinates executive support for the region where necessary.

The Technical Lead reports to the IT Global Infrastructure Operations Product Manager, acts as functional/operational leadership to the regional Infrastructure Operations Support team members located in, but not limited to:

Bristol, Milton Keynes, Middle Wallop, Yeovil, Gosport, Birmingham, Lossiemouth and other designated sites.

Consistently interacts with End User Support Specialists in Global locations as well as liaising with Global Fulfillment Specialists, Asset Management Teams, Business Partners and Technology Designated Experts, as well as being the BDUK Interface to other IT Infrastructure teams and Information security organizations.

The amount of travel may reach up to 30% of working time as driven by new projects, continual service improvement activities and site visits where needed. Expected significant amount of off-hours activities to coordinate dispersed teams and incident escalation support.

Competencies:

• Strong Technical skills
• Extensive knowledge of a broad range of computing systems hardware and software
• Superior knowledge of IT Infrastructure, standards and solutions
• Leadership and organizational skills
• Strong oral and written English communication skills
• Ability to take initiative
• Process and details oriented

Typical education/experience:

• At least 5 years of experience in Industry, or three years within Boeing IT.
• Technical Professional certifications highly desired.
• A degree in computer science or engineering is desirable but not essential.

Applications for this position will be accepted until Aug. 13, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.