Senior Avaya Voice Systems Design Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Senior Avaya Voice Systems Design Specialist to join the Communication & Voice team in Berkeley, MO. 

As a Senior Avaya Voice Systems Design Specialist within the Communications and Voice organization, you will be instrumental in building world-class voice capabilities throughout a global enterprise. This exciting role involves managing voice products and components viability throughout their lifecycle, providing technical support for voice delivery systems, and resolving complex issues using appropriate troubleshooting techniques.

The candidate should possess knowledge of various telephony/voice systems including Avaya technologies, network routing experience, and strong analytical skills. The ideal candidate will enjoy challenges, problem solving and collaboration with others in support of an enterprise voice product.

If you are interested and want to make a meaningful contribution to a global enterprise through Voice systems/capabilities and create a lasting impact in a dynamic, forward-thinking environment, we invite you to connect with us.

Position Responsibilities:

• Perform product and component management to ensure technical viability and cost-effectiveness from the point where it is evaluated through implementation and support, to retirement

• Use technical expertise to help business partners and others by answering technical questions regarding the usage, troubleshooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products

• Apply knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalated delivery systems problems

• Work with appropriate product supplier for enhancements and issues not resolved in-house

• Choose appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management

• Document resolutions/analyses according to support procedures

• Design and document call flows, dial plans, and trunk configurations

• Execute implementation plans, cutover strategies, and migration roadmaps

• Configure, integrate, and support endpoints, phones, gateways, media servers, and messaging system

• Work directly with customers to gather requirements, provide technical leadership, and deliver solutions on time

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience on the Avaya Aura systems in a medium-to-large enterprise environment

• 5+ years of experience with telephony systems and technologies such as SIP, VoIP, Trunking (PRI/SIP), Analog, Voicemail/Messaging, etc.

• 3+ years of experience with network protocols and/or routing table definition

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience

• Active United States Security Clearance

• Current Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS)

• Experience with classified telephones (e.g. CNSS TSG, NTSWG).

• Experience with Avaya Call Center/Elite

• Experience with Cisco infrastructure

• Experience with project management

• Experience with leading and working with cross-functional teams and collaborate with different departments and vendors

• Experience with working independently to solve challenging problems

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $120,700 – $163,300

Applications for this position will be accepted until Oct. 06, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.