Mid-Level End User Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Specialized United States (US) Infrastructure Operations (SUSIO) Organization is currently seeking a Mid-Level End User Support Specialist to join the team in Berkeley, MO. 

The Mid-Level End User Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.

Position Responsibilities:

• Ensure premium Information Technology (IT) support to all levels of executives including staff

• Provide day-to-day operational support for Video Teleconference (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)

• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution

• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment

• Lead process improvements with internal and external partners to develop and execute integrated technologies

• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs

• Inform customers of technology advancements as applicable

• Provide user training and quick reference guides for common VTC tasks and best practices

• Provide comprehensive computing and VTC support at customer meetings

• Perform the restoration of routine to complex computing service operations

• Provide comprehensive computing support in isolated environments from the desktops to the servers

• Provide broad range of basic systems and application support

• Provide technical support and assistance to customers, whether on the phone or in person

Basic Qualifications (Required Skills/Experience):

• Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)

• 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment

• 3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements

• 3+ years of experience with troubleshooting and repairing computing system hardware and software

• Experience troubleshooting operating system and installation problems

• Willing to work flexible hours, including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience

• 3+ years of experience as a team lead in an IT environment (e.g., Operations)

• Experience with customer service

• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $88,400 – $119,600

Applications for this position will be accepted until Sept. 29, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.